Help Center

FAQ

Shipping

HOW LONG UNTIL THE PRODUCT ARRIVES?

DO ITEMS SHIP SEPARATELY?

WILL I RECEIVE A TRACKING NUMBER?

MY TRACKING LINK IS NOT WORKING!

DOES ARCHIEARTS SHIP ANYWHERE IN THE WORLD?

HOW FAST IS "FIRST IN LINE" SHIPPING?

MY ORDER WAS RETURNED TO SENDER. CAN YOU SEND IT BACK OUT TO ME PLEASE?

RETURNS / REFUNDS

DO YOU OFFER REFUNDS?

WHAT IF I DON'T LIKE THE ARTWORK?

MY ORDER ARRIVE DAMAGED, WHAT DO I DO?

CAN I CANCEL MY ORDER IF I CHANGE MY MIND?

YOUR CUSTOM PRODUCT

IS MY PHOTO GOOD ENOUGH TO USE?

CAN YOU DO HUMANS?

CAN I EDIT MY ORDER AFTER IT WAS MADE?

WHEN DO I GET MY DIGITAL ART FILE?

WILL MY PHOTO UPLOAD WORK?

DO YOU DO PROOFS PRIOR TO SHIPPING?

CAN I PRINT MORE THAN ONE PET ON ONE CANVAS?

DOES IT MATTER IF MY PHOTO HAS STUFF IN THE BACKGROUND?

HOW DO YOU PRODUCE YOUR DESIGNS?

CAN YOU ADD/REMOVE THINGS FOR ME?

CAN YOU CHANGE THE BACKGROUND COLOR?

HELP! I THOUGHT IT WAS AN IMAGE WRAP CANVAS, WHY ARE THE SIDES BLACK?